VU.CITY User Terms of Service

VU.CITY User Terms of Service

Effective: 08 June 2026  |  Version 1.0

1. About These Terms

These User Terms of Service ("Terms") govern your access to and use of the VU.CITY platform, including all associated 3D city models, data layers, viewpoints, cloud services, and documentation (collectively, the "Platform"). They sit alongside, and do not replace, the signed Terms & Conditions as agreed between VUCITY LIMITED ("VU.CITY") and your organisation.

You are granted access to the Platform as an authorised user of your organisation. Your organisation remains responsible for ensuring all its users comply with these Terms.

2. Your Licence

Subject to these Terms, VU.CITY grants you a personal, non-exclusive, non-transferable right to use the Platform solely:

• for your organisation's legitimate business operations;
• within the modelled areas, features, and user tier allocated to you; and
• in accordance with any applicable documentation or restrictions published at www.vu.city.

Your login credentials are personal to you. You must not share them with anyone, including colleagues within your organisation.

3. What You May Not Do

You must not, and must not attempt to:

• Copy, rent, sell, sublicence, or otherwise transfer the Platform or any part of it to any third party.
• Reverse engineer, decompile, disassemble, or extract source code or underlying data from the Platform.
• Use the Platform on behalf of, or give access to, any third party (including other organisations involved in the same project).
• Cache, scrape, or systematically extract content beyond what constitutes supported use of the Platform.
• Contribute still or moving images produced by the Platform to any third-party image library or stock-photography service.
• Upload, store, or transmit unlawful, abusive, defamatory, or infringing content.
• Introduce viruses, malware, or other harmful code; interfere with or circumvent any security feature of the Platform; or impair other users' access.
• Use the Platform for any purpose that violates applicable law or regulation, or any third-party rights.

4. Data You Upload

You retain ownership of any models, data layers, or other content you upload to the Platform ("Imported Data"). You warrant that you hold all necessary consents, licences, and permissions to upload and use that data within the Platform.

You are solely responsible for backing up any projects, imported models, images, and data stored in the Platform. VU.CITY accepts no liability for loss, corruption, or deletion of Imported Data.

5. Images and Attribution

Where your user tier permits the creation of still or moving images using the Platform, those images may be used for business purposes. Whenever such images are published or shared, they must carry the credit line:

or such equivalent wording as is displayed within the Platform itself.

6. Accuracy and Reliance

The Platform provides computer-generated representations of geographical locations. Whilst VU.CITY uses reasonable endeavours to maintain accuracy in accordance with the relevant model specifications, you must not rely on Platform outputs as a substitute for independent professional validation of your plans, designs, or decisions. VU.CITY accepts no responsibility for decisions made on the basis of Platform outputs.

7. Intellectual Property

All intellectual property rights in the Platform, models, data, software, and documentation provided by VU.CITY are owned by or licensed to VU.CITY. These Terms grant you no rights in them other than the limited right of use described in Section 2.

You must not use the VU.CITY or VU.CITY trade marks, or any name confusingly similar to them, except to the extent expressly permitted by VU.CITY.

8. Fair Use

You must not place unreasonable or disproportionate load on VU.CITY's or its cloud providers' infrastructure, impair performance for other users, or exceed the capacity or data volumes allocated to your subscription tier.

9. Confidentiality

In using the Platform you may have access to VU.CITY confidential information, including platform architecture, data structures, and proprietary tooling. You must keep such information confidential and not disclose it to any person, save as strictly necessary for your authorised use of the Platform.

10. Suspension and Termination of Your Access

VU.CITY may suspend or terminate your individual access to the Platform immediately and without notice if:

• you breach any of these Terms;
• your organisation's licence or subscription is suspended or terminated; or
• VU.CITY is required to do so by law or to protect the security or integrity of the Platform.

On termination of your access, you must immediately cease using the Platform and, where you hold local copies of data owned by VU.CITY, delete them from your systems within 14 days. Images lawfully created during your access period may continue to be used in accordance with Section 4.

11. Data Protection

VU.CITY processes personal data (including your name, email address, and usage data) as controller in accordance with UK GDPR and the Data Protection Act 2018. Please refer to VU.CITY's Data Protection and Privacy Statement, available at www.vu.city, for full details of how your data is collected, stored, and used.

12. Limitation of Liability

To the fullest extent permitted by law, VU.CITY's total liability to you in connection with these Terms shall not exceed the fees paid by your organisation in the 12 months preceding the event giving rise to the claim. VU.CITY is not liable for indirect or consequential losses. Nothing in these Terms limits VU.CITY's liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

13. Changes to These Terms

VU.CITY may update these Terms from time to time. Updated Terms will be made available on the Platform and at www.vu.city. Your continued use of the Platform following notification of changes constitutes your acceptance of the revised Terms.

14. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact

Questions about these Terms should be directed to:

These Terms should be read alongside your organisation's agreed Terms and Conditions. In the event of any conflict, the Terms and Conditions shall prevail.